Have Questions Or Need Assistance?
Whether you have inquiries about your stay, need guidance on your next steps, or require support, we’re here to help!
Frequently Asked Questions
Got questions? We’ve got answers! Here are some of the most common questions our guest ask before booking with us. If you don’t find an answer, feel free to reach out to us directly.
What time is check-in and check-out?
Check-in is from 3:00 PM. Check-out is by 11:00 AM.
Is there a minimum stay?
Yes, a 2-night minimum usually applies; 3 night minimum for long weekends; 4
night minimum for Christmas/New Year. Single-night stays may be possible if dates
around your stay are booked. Contact us to check.
Is Wi-Fi available?
Yes, free Wi-Fi is available in all chalets.
Can children or pets stay?
No. Our retreat is adults-only and not suitable for children, babies or dogs.
What is your cancellation policy?
If you cancel 30 days or more before your arrival, you’ll receive a full refund minus a $50 admin fee, returned to your original payment method. For cancellations within 30 days of arrival, all monies paid will be forfeited.
Is smoking allowed?
No. Smoking is not permitted inside or on the decks.
How many people can stay in each chalet?
Each chalet accommodates 2 adults.