Terms and Conditions

Terms & Conditions

ACCEPTANCE & RESPONSIBILITY:
Making a payment or being accommodated at the Property constitutes acceptance of Tree Chalets Terms and Conditions.

CHECK IN / OUT: 
Check in is from 3pm on the day of your arrival unless by prior arrangement with Management. Check out is 11am or earlier on the day of your departure.

PAYMENT:
To secure your reservation, all bookings require a deposit of $250 booking fee per chalet with the balance due 14 days prior to arrival. For Christmas and Easter periods the balance is due 30 days prior to arrival. We accept payment by Visa and MasterCard.

GUESTS RESPONBILITIES:

Please leave your chalet clean and tidy; any excess cleaning will be charged at $50/hour. Please place all used towels in the bathroom, all dishes washed and put away or put them in the dishwasher and turn it on. Should your accommodation not be left reasonably clean and tidy, free of damage and undue wear, and with nothing missing your credit card will be debited to cover the extra cleaning, damage or loss. Please be aware that linen damaged from the use of cosmetics, spray tans and similar products will incur excess cleaning charges or the costs of replacing the linen. Upon booking you are accepting these booking conditions.

CANCELLATION OR VARIATION: 
If you wish to vary or cancel your Booking, please contact us immediately by email on info@treechalets.com.au

For cancellations with 14 days or more notice the full amount paid will be refunded less a $30 administration fee using your original payment method. For cancellations within 14 days of your arrival all monies will be forfeited. Bookings for the Easter, Christmas and New Year holiday periods require 30 days’ notice of cancellation or all monies will be forfeited.  

Variations in bookings which reduce the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.  No refund will be made for a variation to the extent that it breaches our minimum nights’ stay policy. 

 

MINIMUM NIGHTS STAY
We have a minimum nights’ stay policy of 2 nights. Christmas/New Year Week and Easter Weekend have a minimum stay policy of 4 nights.

UNAVAILABILITY:
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc.) then Management will inform you immediately and any payments made will be refunded in full.

RIGHT TO REFUSE OR REVOKE BOOKINGS:

Management reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of Management, (and at their sole discretion) be unsuitable for the property concerned. The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate.

CHILDREN AND PETS:
Tree Chalets is not suitable for children or pets and therefore they are not permitted on the property.

SMOKING
We are a no smoking property, including inside the chalets and anywhere on our property.

VISITORS
To ensure the privacy of our guests, visitors are not permitted. Only guests noted in booking are allowed on the premises.