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Terms and Conditions

Terms and Conditions

ACCEPTANCE & RESPONSIBILITY:
Making a payment or being accommodated at the Property constitutes acceptance of Tree Chalets Terms and Conditions.

CHECK IN / OUT: 
Check in is from 3pm on the day of your arrival unless by prior arrangement with Management. Check out is 11am or earlier on the day of your departure.

PAYMENT:

Updated 18th Dec 2023

To secure your reservation, all bookings require a deposit of $250 booking fee per chalet with the balance due 30 days prior to arrival. We accept payment by Visa, MasterCard, American Express or direct debit (please contact us to pay by direct debit)

GUESTS RESPONSIBILITIES:

Please leave your chalet clean and tidy; any excess cleaning will be charged at $50/hour. Please place all used towels in the bathroom, all dishes washed and put away or put them in the dishwasher and turn it on. Should your accommodation not be left reasonably clean and tidy, free of damage and undue wear, and with nothing missing your credit card will be debited to cover the extra cleaning, damage or loss. Please be aware that linen damaged from the use of cosmetics, spray tans and similar products will incur excess cleaning charges or the costs of replacing the linen. Upon booking you are accepting these booking conditions.

SECURITY BOND

Tree Chalets reserves the right to request payment of a Security Bond by the Customer, at any time.

CANCELLATION OR VARIATION: 
If you wish to vary or cancel your Booking, please contact us immediately by email on info@treechalets.com.au

Updated 18th Dec 2023

For cancellations with 30 days or more notice the full amount paid will be refunded less a $50 administration fee using your original payment method. For cancellations within 30 days of your arrival all monies will be forfeited.

Variations in bookings which reduce the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.  No refund will be made for a variation to the extent that it breaches our minimum nights’ stay policy. 

MINIMUM NIGHTS STAY

We have a minimum nights’ stay policy of 2 nights.  Single night stays may be possible if the day before and the day after are already booked and we have time available to clean.  The rate for a single night stay is $550. Please contact us direct if you have any queries.

Long weekends have a minimum of 3 nights stay. Christmas/New Year Week and Easter Weekend have a minimum stay policy of 4 or 5 nights.

UNAVAILABILITY:
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc.) then Management will inform you immediately and any payments made will be refunded in full.

RIGHT TO REFUSE OR REVOKE BOOKINGS:

Management reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of Management, (and at their sole discretion) be unsuitable for the property concerned. The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate.

CHILDREN, BABIES, TODDLERS AND PETS:
Tree Chalets is not suitable for children, babies, toddlers or pets and therefore they are not permitted on the property.

SMOKING
We are a no smoking property, including inside the chalets and anywhere on our property.

USE OF CANDLES AND TEALIGHTS

As we are located in a heavily forested area, we do not permit the use of candles or tealights, including inside the chalets, on the bath deck or anywhere on the property.

VISITORS
To ensure the privacy of our guests, visitors are not permitted. Only guests noted in booking are allowed on the premises.

BEHAVIOUR POLICY
Anti-social behaviour and intoxication or creating a disturbance to other customers and or Representatives will not be tolerated and may result in immediate termination of the Booking and expulsion from the Accommodation. Where the Booking is terminated pursuant to this clause, the Customer shall forfeit any and all monies paid to Tree Chalets.

PERSONAL INFORMATION

The Customer’s personal information may be used by Tree Chalets and may be disclosed to Tree Chalets’ Representatives, agents, service providers, suppliers or other third parties for any purpose associated with the Booking [in this case for the purpose of booking massages or any tours available from Tree Chalets website]. Any use or disclosure of the Customer’s personal information by Tree Chalets will be in accordance with the Privacy Act 1988 (Cth).

FORCE MAJEURE EVENT
If any Force Majeure Event results in Tree Chalets being prevented from, or delayed in, performing any of its obligations to the Customer:
(a) then such a delay or prevention of performance shall not be deemed to be a breach of contract or these T&C’s;
(b) no loss or damage shall be claimed by the Customer from Tree Chalets by reason thereof; and
(c) Tree Chalets shall use its best endeavours to minimise and reduce any period of restriction or interference occasioned by the Force Majeure Event.
In the event of a Force Majeure Event, Tree Chalets, in its absolute discretion may:
(a) postpone, cancel or delay (either in relation to the departure or arrival dates) any aspect of the Booking if in the absolute discretion of Tree Chalets it is necessary to do so;

(b) offer a refund of monies paid
(c) offer a transfer of the Booking, or part thereof, to an alternative date within 24 months (or such longer period as is reasonable and determined by Tree Chalets in the circumstances), which transfer option is subject to availability;
(d) offer a voucher, to the value of any monies paid, which credit will be valid for 3 years from the issue date, provided that:
(i) any additional costs payable on the new booking will be payable by the Customer in full;
(ii) additional costs may apply for the Accommodation in future seasons;
(iii) voucher terms and conditions are final;
(iv) vouchers are not able to be extended beyond their expiry date; and
(v) the voucher, or any balance on a partially used voucher, is not redeemable for cash.

“Force Majeure Event” means any occurrence or non–occurrence as a direct or indirect result of which a party is prevented from or delayed in performing any of its obligations and that is beyond the reasonable control of that party, including:
(a) forces of nature (including fire, earthquake, storm, flood or other casualty or accident);
(b) war, civil strife or other violence;
(c) industrial action, or any action or inaction by a Authority;
(d) any law, order, proclamation, regulation, ordinance, action, demand or requirement of any Authority; 

(e) epidemic or pandemic to the extent that restrictions (including lockdown and quarantine restrictions) are imposed by any Authority. 

COVID Travel Restrictions policy
Please rest assured if you book with us and travel restrictions are changed then you will have the option of a full refund or re-book to a later date or a voucher which is valid for 3 years.

COVID Vaccination policy

Updated 14th December 2021

Tree Chalet guests shall comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access Tree Chalet’s premises.

Where guests do not meet a vaccination or testing requirement and fail to cancel their booking prior to 14 days of their stay (or 30 days for Christmas and Easter holiday periods):

(a) prior to departure from the guests’ home location, the guest will forfeit any and all monies paid; or

(b) for entry to Tree Chalets, guests will not be granted entry and will forfeit any and all monies paid.

Where guests cancel due to travel restrictions other than vaccination or testing requirements, the guest will be offered a refund or voucher valid for three years.

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