Frequently Asked Questions
How many chalets are on the property?
Our retreat features three luxury, off-grid, self-contained chalets: Chalet Rosegum, Chalet Bluegum, and our premium chalet, Chalet Grandis.
What time is check-in and check-out?
Check-in is from 3:00 PM. Check-out is by 11:00 AM.
Is there a minimum stay?
Yes, a 2-night minimum usually applies; 3 night minimum for long weekends; 4 night minimum for Christmas/New Year. Single-night stays may be possible if dates around your stay are booked. Contact us to check.
Is Wi-Fi available?
Yes, free Wi-Fi is available in all chalets.
Can children or pets stay?
No. Our retreat is adults-only and not suitable for children, babies or dogs.
What is your cancellation policy?
If you cancel 30 days or more before your arrival, you’ll receive a full refund minus a $50 admin fee, returned to your original payment method. For cancellations within 30 days of arrival, all monies paid will be forfeited.
Is smoking allowed?
No. Smoking is not permitted inside or on the decks.
How many people can stay in each chalet?
Each chalet accommodates 2 adults.
Do you offer gift vouchers?
Yes! Voucher are available for purchase from our website – perfect for special occasions.
Are the chalets fully self-contained?
Yes. Each chalet includes a full kitchen, Weber BBQ, and everything you need to self-cater in comfort. Chalet Grandis has an oven.
Is there a hot tub or spa bath?
Each chalet features a luxurious outdoor 2 person outdoor bath overlooking the bush – perfect for soaking under the stars.
Do the chalets have air conditioning or heating?
Yes, each chalet has reverse-cycle air conditioning and a cozy wood fire for winter.
Do you provide food or breakfast?
Our chalets are self-catering. A complimentary breakfast hamper is provided with each stay.
Can I check in late at night?
Yes. We text you a key code, and the entrance lights turn on automatically when you arrive.
Can I request early check-in or late check-out?
Yes – let us know and we’ll accommodate where possible.
What can I do on the property?
Enjoy short walking trails (Kangaroo Walk & Bird Walk), take wildlife photos, or just relax in nature.
What is there to do nearby?
Visit the Blackwood River, swim or kayak at Sues Bridge or Canebrake Pool, or go mountain biking on the Secret Whicher trail. Busselton is only a 12 minute drive.
Are the chalets eco-friendly?
Yes. We’re 100% off the grid and use eco-conscious cleaning and toiletry products.
Are the chalets wheelchair accessible?
Not fully. There are three steps with handrails. Bathrooms in Chalet Bluegum and Chalet Rosegum include walk-in showers and raised toilets but no grab rails.
Are Tree Chalets LGBTQI+ friendly?
Absolutely. All couples and singles are warmly welcomed.
Are visitors allowed?
No. To ensure peace and privacy for all guests, we do not allow visitors to the property.
How can I leave feedback?
Feedback forms are in each chalet, or email us anytime at
info@treechalets.com.au
How far are the chalets from Busselton?
We’re just 15 km from Busselton, about a 12 minute drive.
How far is Margaret River?
Margaret River is a 45 minute drive from Tree Chalets.
What’s the closest winery and café?
Hippolakes Café is the nearest, open Thursday to Sunday. The closest winery is Whicher Ridge Wines, just 14 minutes away by car.