ACCEPTANCE & RESPONSIBILITY:
Making a payment or being accommodated at the Property constitutes acceptance of Tree Chalets PTY LTD Terms and Conditions.

CHECK IN / OUT: 
Check in is from 3pm on the day of your arrival unless by prior arrangement with Management. Check out is 11am or earlier on the day of your departure.

PAYMENT:

Updated 18th Dec 2023

To secure your reservation, all bookings require a deposit of $250 booking fee per chalet with the balance due 30 days prior to arrival. We accept payment by Visa, MasterCard, American Express or direct debit (please contact us to pay by direct debit)

GUESTS RESPONSIBILITIES:

Please leave your chalet clean and tidy; any excess cleaning will be charged at $50/hour. Please place all used towels in the bathroom, all dishes washed and put away or put them in the dishwasher and turn it on. Should your accommodation not be left reasonably clean and tidy, free of damage and undue wear, and with nothing missing your credit card will be debited to cover the extra cleaning, damage or loss. Please be aware that linen damaged from the use of cosmetics, spray tans and similar products will incur excess cleaning charges or the costs of replacing the linen. Upon booking you are accepting these booking conditions.

SECURITY BOND

Tree Chalets PTY LTD reserves the right to request payment of a Security Bond by the Customer, at any time.

CANCELLATION OR VARIATION: 
If you wish to vary or cancel your Booking, please contact us immediately by email on info@treechalets.com.au

Updated 18th Dec 2023

For cancellations with 30 days or more notice the full amount paid will be refunded less a $50 administration fee using your original payment method. For cancellations within 30 days of your arrival all monies will be forfeited.

Variations in bookings which reduce the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.  No refund will be made for a variation to the extent that it breaches our minimum nights’ stay policy. 

MINIMUM NIGHTS STAY

We have a minimum nights’ stay policy of 2 nights.  Single night stays may be possible if the day before and the day after are already booked and we have time available to clean.  The rate for a single night stay is $575. Please contact us direct if you have any queries.

Long weekends have a minimum of 3 nights stay.

CHRISTMAS STAYS:

We have a 3 night minimum for stays checking in on 24th Dec and checking out on 27th Dec (normal room rate). If you would like to book both chalets for this period please contact us on info@treechalets.com.au 

For stays checking in on the 27th December until end of the first week of January we have a 4 night minimum stay.

EASTER  STAYS:

For check-ins on Easter Thursday there is a 4 night minimum stay. For check-ins on Good Friday there is a 3 night minimum stay. We do not allow checkouts on Good Friday.

UNAVAILABILITY:
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc.) then Management will inform you immediately and any payments made will be refunded in full.

RIGHT TO REFUSE OR REVOKE BOOKINGS:
Management reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of Management, (and at their sole discretion) be unsuitable for the property concerned. The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate.

CHILDREN, BABIES, TODDLERS AND PETS:
Tree Chalets PTY LTD is not suitable for children, babies, toddlers or pets and therefore they are not permitted on the property.

SMOKING
We are a no smoking property, including inside the chalets and anywhere on our property.

USE OF CANDLES AND TEALIGHTS

As we are located in a heavily forested area, we do not permit the use of candles or tealights, including inside the chalets, on the bath deck or anywhere on the property.

VISITORS
To ensure the privacy of our guests, visitors are not permitted. Only guests noted in booking are allowed on the premises.

BEHAVIOUR POLICY
Anti-social behaviour and intoxication or creating a disturbance to other customers and or Representatives will not be tolerated and may result in immediate termination of the Booking and expulsion from the Accommodation. Where the Booking is terminated pursuant to this clause, the Customer shall forfeit any and all monies paid to Tree Chalets.

PERSONAL INFORMATION

The Customer’s personal information may be used by Tree Chalets PTY LTD and may be disclosed to Tree Chalets’ Representatives, agents, service providers, suppliers or other third parties for any purpose associated with the Booking [in this case for the purpose of booking massages or any tours available from Tree Chalets website]. Any use or disclosure of the Customer’s personal information by Tree Chalets PTY LTD will be in accordance with the Privacy Act 1988 (Cth).

FORCE MAJEURE EVENT
If any Force Majeure Event results in Tree Chalets PTY LTD being prevented from, or delayed in, performing any of its obligations to the Customer:
(a) then such a delay or prevention of performance shall not be deemed to be a breach of contract or these T&C’s;
(b) no loss or damage shall be claimed by the Customer from Tree Chalets by reason thereof; and
(c) Tree Chalets shall use its best endeavours to minimise and reduce any period of restriction or interference occasioned by the Force Majeure Event.
In the event of a Force Majeure Event, Tree Chalets, in its absolute discretion may:
(a) postpone, cancel or delay (either in relation to the departure or arrival dates) any aspect of the Booking if in the absolute discretion of Tree Chalets it is necessary to do so;

(b) offer a refund of monies paid
(c) offer a transfer of the Booking, or part thereof, to an alternative date within 24 months (or such longer period as is reasonable and determined by Tree Chalets in the circumstances), which transfer option is subject to availability;
(d) offer a voucher, to the value of any monies paid, which credit will be valid for 3 years from the issue date, provided that:
(i) any additional costs payable on the new booking will be payable by the Customer in full;
(ii) additional costs may apply for the Accommodation in future seasons;
(iii) voucher terms and conditions are final;
(iv) vouchers are not able to be extended beyond their expiry date; and
(v) the voucher, or any balance on a partially used voucher, is not redeemable for cash.

LIABILITY & WAIVER

Updated 19th March 2025

(a) To the maximum extent permitted by law, the Customer releases, waives, discharges and indemnifies the Provider and their Representatives from any and all Claims and Liabilities which may be made by the Customer, or on the Customer’s behalf, for loss, in any way arising out of or related to the Accommodation or the T&C, including but not limited to property loss or damage, bodily injury or death. This waiver, release and discharge extends to all acts, omissions, defaults, failures or errors on the part of all or any of the Provider and or its Representatives.
(b) The Provider and their Representatives shall not in any event be liable for contingent, consequential, indirect, special, and punitive or any other similar damages, howsoever caused, for any damage, injury or loss, arising out of or in connection with the Accommodation and the T&C, whether arising under breach of contract, negligence (commission, omission or advice), statute or otherwise.
(c) The Customer agrees to indemnify, and keep indemnified, the Provider and its Representatives from and against any Claims and Liabilities, whether direct or indirect, arising out of or in relation to:
– the Customer being at the Accommodation; and
– the Customer’s acts or omissions while at the Accommodation.
(d) To the extent any Implied Warranties cannot be excluded, liability for any breach of any Implied Warranty is limited to:
– in the case of any Implied Warranty relating to goods:
(i) the replacement of those goods or the supply of equivalent goods; or
(ii) the cost of replacing those goods or supplying equivalent goods; and

– in the case of any Implied Warranty relating to services:
(i) the re-supply of those services; or
(ii) the cost of re-supply of those services.
(e) The Customer is aware of the dangers associated with

– the use of their own bath products in the outdoor baths, and use of their own hammocks tied to the trees and and accepts full responsibility for any injury, loss or damage associated with the Customer’s use of these products.

– the consumption of alcohol, mind altering substances, drugs (including over the counter or prescribed medication) or other substances which may impair any judgment or physical ability or capacity and accepts full responsibility for any injury, loss or damage associated with the Customer’s consumption of alcohol, mind altering substances, drugs or other substances which impairs the Customer’s judgment, physical ability or capacity while at the Accommodation.
(f) While being at the Accommodation the Customer will, at all times, follow:
– the lawful directions of the Provider or any of its Representatives; and
– any signage displayed at or in relation to the Accommodation.                          
(g) While being at the Accommodation the Customer will, at all times:
– abide by all laws;
– not introduce or create any hazards to persons, property, flora or fauna; and
– not, by the Customer’s acts or omissions, breach any terms of this T&C’s.
(h) The Customer has read, understood and agrees to comply with all rules, regulations, procedures, instructional material and other information provided to the Customer or published by the Provider or relating to the Accommodation.
(i) To the maximum extent permitted by law, the total liability of the Provider and their Representatives arising out of, or in connection with the Accommodation or the T&C is limited to the total value of the Rate.
(j) The Customer covenants not to sue or commence any proceedings against the Provider and or its Representatives in respect of any loss or damage arising out of or relating to any loss, damage, injury or illness the Customer may sustain (whether to the Customer personally or to any of the Customer’s property) which occurs while being at the Accommodation.
(k) This clause:
– applies notwithstanding that any such claim, action or loss may come about, either wholly or in part, due to the negligence of or breach of a contractual term by the Provider;
– is intended to be as broad and inclusive as is permitted by law; and
– does not exclude, restrict or modify the application of the Competition and Consumer Act 2010 (Cth), as amended from time to time.

DEFINITIONS

Updated 19th March 2025

“Accommodation” means the accommodation made available by the Provider. “Authority” means:
(a) a government or government department or other body;
(b) a governmental, semi-governmental or judicial person, including a statutory corporation; or
(c) a person (whether autonomous or not) who is charged with the administration of a law.
“Booking” means the act of booking the Accommodation.
“Claim” means any claim, allegation, debt, cause of action, liability, proceeding, suit or demand of any nature and whether present or future, actual or contingent, fixed or unascertained and arising at law, in equity, under statute or otherwise.
“Customer” “You” or “Your” means the person making the Booking (and includes all persons included in the Booking).
“Deposit” means a payment in the amount of $250 payable to the Provider at the time of Booking, or such other amount as stipulated by the Provider from time to time.
“Force Majeure Event” means any occurrence or non–occurrence as a direct or indirect result of which a party is prevented from or delayed in performing any of its obligations and that is beyond the reasonable control of that party, including:
(a) forces of nature (including fire, earthquake, storm, flood or other casualty or accident);
(b) war, civil strife or other violence;
(c) industrial action, or any action or inaction by a Authority;
(d) any law, order, proclamation, regulation, ordinance, action, demand or requirement of any Authority; and
(e) epidemic or pandemic to the extent that restrictions (including lockdown and quarantine restrictions) are imposed by any Authority.
“Goods” means all property, equipment of any nature, chattels, fixtures and fittings, and goods of any description.
“Implied Warranties” means all warranties of any nature in relation to the Accommodation and Activities (as the case may be) which are implied by law (whether pursuant to the Competition and Consumer Act 2010 (Cth) or otherwise).
“including” is deemed to be followed by the words “without limitation”.
“Liabilities” mean any and all liabilities, debts or obligations, whether actual or contingent, present or future, quantified or unquantified or incurred jointly or severally with any other person.
“Provider” “We” “Us” or “Our” means Tree Chalets PTY LTD, its Representatives and assigns.
“Rate” means the total amount payable to the Provider by the Customer for the Booking.
“Representatives” means the agents, directors, officers, contractors, volunteers or employees of the Provider.
“Security Bond” means any amount requested by the Provider in addition to or inclusive of the Rate (to cover such things as breakages, damages, cleaning and like charges).
“Waiver” means the Waiver, Release, Discharge and Indemnity accepted by the Customer at the time of making the Booking.